FAQs
WHAT IS THE BEST WAY TO CONTACT CUSTOMER SERVICE?
You can contact customer service at info@jchanelcollection.com
HOW LONG IS SHIPPING?
Processing time is currently 1-5 business days + the USPS shipping time after your package has been dropped off. Due to COVID there may be a delay in the shipping time.
* For more information, refer to our shipping policy in our page's footnote.
HOW CAN I ENSURE I'M NOT ALLERGIC TO THE PRODUCT BEFORE I PURCHASE?
The ingredients of all of our handmade products are listed in the description section of each product.
*Please note that you are responsible for checking, in that we are not liable for any reactions.
MY ORDER SAYS DELIVERED BUT IT'S NOT HERE, WHY?
We apologize if this situation ever occurs. When your packages are dropped off you are emailed a tracking number. Please contact your local post office with your information so they can assist you in this situation.
The J. Chanel Collection takes pride in packaging our orders and ensuring they are in great condition when dropped off to the post office. However, once they are dropped off, are are no longer in control with how they are delivered.
HOW ELSE COULD I STAY IN THE LOOP BESIDES SOCIAL MEDIA?
Subscribe to our newsletter. With this you can get all information sent directly to your email!
WILL THERE BE OTHER PRODUCTS BESIDES LIP-GLOSS AND LIP LINERS AVALIBLE?
Yes, soon we will be dropping other products. Continue to follow us on social media and newsletters for all updates!